REFUND POLICY
Your completed enrolment form acts as confirmation of acceptance, and commitment to paying all fees as stated on the enrolment form. Enrolments submitted electronically require a confirmation that the student has read and agreed to these Terms and Conditions, the Privacy Policy, and the Fees & Charges documentation online in order to submit and process the enrolment form. This action provides confirmation in lieu of a signature. In checking the appropriate box, the Student fully accepts ACS 's Terms and Conditions.
Students are considered to have commenced their course from the date that course login details have been issued by ACS.
Please note, ACS cannot be held liable for changes in your circumstances.
In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, ACS Distance Education may allow one of the following options. A student may only take up one of these options once.
Please read the following options and apply in writing by completing the online Change of Enrolment Form and selecting the relevant option, or via email to student services@acsedu.co.uk.
Cancellation Policy
Students wishing to cancel their enrolment must submit notification of withdrawal in writing within 7 days of the confirmation of enrolment.
It is recommended students contact ACS within 24 hours of submitting a cancellation request to confirm receipt. ACS accepts no responsibility for and will not be liable for non-receipt of messages or transmissions.
Refund Policy
Refunds may be granted in the event an application is submitted within 7 days of confirmation of enrolment. The refunded cost will be less minimum UK£50 Administration Fee per 100-hour module, plus postage & handling costs, if a refund is granted outside of entitlement. If the course has been supplied via paper-based notes or USB, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.
Refunds will be issued via the original method of payment.
In the event an assignment has already been submitted and returned, a refund will not be issued.
Course /Swap
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. ACS will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event ACS grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.
In the event an assignment has been submitted and returned a module transfer will not be granted.
Transfer to Another Party
In the event the Student wishes to transfer their enrolment to a third party, an application must be submitted in writing within 2 months of enrolment. ACS will apply the credit for monies paid for the original enrolment against the new course, but no refund will be issued for any difference in course price.
In the event an assignment has already been submitted and returned, a student transfer will not be granted.
20 HOUR COURSES
You have a 48-hour period prior to commencement of studies, in which you may apply in writing to studentservices@acsedu.co.uk for a full refund without showing cause. This does not apply if your browsing pattern indicates you’ve begun the course.
Any refund request made after the 48-hour time frame, must justify the reasoning for said request. This reasoning will be considered by ACS, only in exceptional circumstances. Any refund request is fully at the discretion of ACS.
If your request is denied, no compensation will be issued, and no administration fee will be charged.
If the primary purpose of the course is to meet specific industry recognition, insurance, legislative or regulatory requirements in your region, it is the responsibility of each student, or organisation, to conduct their own due diligence before enrolment.